1min snip

How I Built This with Guy Raz cover image

CAVA: Ted Xenohristos and Brett Schulman

How I Built This with Guy Raz

NOTE

Empathy in Hospitality Drives Team Engagement

Creating a positive work environment in the food business hinges on empathetic leadership and a genuine concern for employees' challenges. To cultivate a culture that attracts talent, it is essential for leaders to actively engage with team members, understand their struggles, and address their needs. Initiatives like inviting employees to share their 'wishes' for workplace improvement emphasize the importance of valuing their experiences. Such practices foster a sense of belonging and motivation, distinguishing the organization from competitors and enhancing overall morale and performance in a high-turnover industry.

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