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E026: Shopify President Harley Finkelstein on Founder Mode, Chaos Monkeys & The Future of Shopify
Marketing Operators
Trust Battery: Charge It to Build Relationships
Trust levels within relationships can be likened to a 'trust battery' that starts at a baseline of 50%. The objective is to increase this battery level towards 100% through consistent actions and fulfilling promises over time. A higher trust battery allows for greater trust and verification, enabling deeper cooperation. Conversely, a trust battery can become irreversibly low, reflecting a point where the relationship may need to end due to insufficient trust. When trust is high, it allows for more autonomy and enables effective teamwork. Additionally, organizations should focus on building features that meet the majority's needs while fostering high-trust environments for optimal collaboration.
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