When conducting surveys for product management or marketing, it's common to have a natural tendency to focus on the questions to ask and the desirable answers. However, the right approach is to first consider the progress you're hoping to make. Instead of asking what you want to hear or what questions you want to ask, start by asking what progress you are aiming for. This requires a shift from a quantitative analysis mindset to a qualitative one, and it is essential to pause and reflect before formulating survey questions.

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