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#360 Robert Kierlin: Founder of Fastenal
Founders
Leaders Thrive in the Trenches
A leader acts as a master learner, fostering other learners to enhance organizational growth, particularly through customer service. The story illustrates that accessibility and presence in the workplace are critical for effective leadership. In a quality control setting, an assistant's approachability contrasted with a general manager's withdrawal; the assistant gained respect and knowledge by engaging directly with employees. This showcases that true leadership involves being on the front lines, understanding challenges firsthand, and consistently aligning team efforts with a common goal.
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