Impact of AI on Customer Support

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AI systems are becoming essential in customer support as they can provide always-on, detailed, and history-based assistance. They can handle first level support efficiently, unlike human agents who need rest. AI systems are adept at learning from past experiences and can be self-improving based on user feedback. This outsourcing of support to AI presents a significant shift in the customer support landscape.

2023 saw an explosion of AI. 2024 will make 2023 look like cheap fireworks next to the Death Star's superlaser.

SaaS founders either go with the flow or are swept away. Here's where I see AI tooling going, how software founders can adapt and adopt these technologies, and what consumer expectations around conversational AI will mean for your marketing, customer service, and feature roadmaps.

This episode is sponsored by Acquire.com

The blog post: https://thebootstrappedfounder.com/ai-and-the-future-of-saas/

The podcast episode: https://tbf.fm/episodes/281-ai-and-the-future-of-saas

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