Moment of truth – Fin AI Copilot in practice
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Granular Controls and Future Features of Co-Pilot
Co-Pilot offers fine-grain controls allowing users to target specific internal information sources for different teams. This level of granularity was a surprising find, indicating even more control features are planned for the future. The platform is expected to support additional media types in upcoming updates, suggesting it is a strong foundation for further enhancements. The potential for 30% efficiency gains is mentioned, with hints towards future features focused on enablement and onboarding. The speaker sees Co-Pilot as the beginning of an evolving journey with promising developments in the pipeline.
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