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154. The Committed Innovator: Working with start-ups
Inside the Strategy Room
Key Rules for Successful Technology Adoption and Measurement
The two key rules for successful technology adoption are: first, basing the technology implementation on a business need that is universally acknowledged and supported by executive sponsorship; and second, ensuring that the technology meets key performance indicators (KPIs) related to machine learning capabilities and user interface. Success is measured by setting KPIs with the business unit or organizational function before starting the proof of concept (POC), and then evaluating the POC against these KPIs upon completion, such as with AI analytics metrics.
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