Assess why change has not been managed effectively in the past and evaluate what needs to be done differently. Understand the current state to identify the associated gaps. Use a readiness assessment to determine the amount of time needed to focus on specific change management tasks, such as communication, resistance areas, and new skill sets. This assessment helps to develop a more effective plan and provides evidence to make a case for the necessary time or resources for implementing the change.
This podcast is Part 2 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal research lead for knowledge management at APQC, about how to drive effective change in organizations. Part 2 covers how to manage change.