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Subscription Economy Update - March 2024
The Soul of Enterprise: Business in the Knowledge Economy
Customer-Centric Unbundling Strategy
The speaker discusses the potential risks of adopting an unbundling strategy in professional firms, cautioning against resembling fast-food chains like McDonald's. Instead, they suggest a customer-centric approach like that of the New York Times, where customers can select specific services they desire, while also emphasizing the importance of adding value to these services.
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