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Trendspotting with Ron Shaich: Panera, Cava, and Beyond

Masters of Scale

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Listening, Empathy, and Pattern Recognition in Business

The key to success in business lies in the ability to listen, empathize, and recognize patterns. Ron's original instinct for the fast casual category, now a $300 billion business, stemmed from his skill in understanding what people want by listening and empathizing. This skill of pattern recognition is essential in business, where the most powerful skills go beyond simple action.

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