100. Listening to Understand versus Listening to Win | Strategies for quality listening and how to know when you've got it right
Stimulus - Learn Tools to Crush It in Your Medical Career
Negotiating Conversations in Healthcare
Negotiating conversations in healthcare should focus on negotiating the best outcome rather than winning the conversation. To achieve this, it is important to double down on understanding by reflecting back what is being said to ensure clarification and empathy. The goal is to avoid listening with the intention to win as it can hinder effective communication and collaboration.
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