HBS Managing the Future of Work cover image

IBM CHRO Nickle LaMoreaux on AI and the culture of skills building

HBS Managing the Future of Work

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Integration of Learning Agenda and AI Guidelines in HR Practices

In many organizations, the integration of a learning agenda and HR practices is lacking, as these are often not synchronized with promotion, advancement, or personal goal setting. IBM, a leader in AI, emphasizes the importance of using AI to augment human intelligence, not replace it. Their AI principles include ensuring that AI will never be a decision-maker in HR, emphasizing that data and insights belong to their creator, and committing to not allow AI to run wild. The discussion around AI guidelines in HR should focus on culture, values, employee experience, talent, and lastly technology. IBM has taken steps to implement three key principles regarding AI, with a primary focus on augmenting human intelligence and ensuring the ownership of data and insights by the creator, whether clients or employees.

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