The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Moment of truth – Fin AI Copilot in practice

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

NOTE

Tailoring AI Responses with Conversation History

Fin A.I. co-pilot tailors its responses using conversation history by allowing customers to control the knowledge base it uses. Customers can specify which past conversations to include, such as only those answered by their best engineers, ensuring the quality and accuracy of the AI's information.

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