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Understanding Continuous Discovery with Teresa Torres

Product Thinking

NOTE

Customer-Centric Outcomes Drive Business Success

Framing outcomes in a customer-centric way is essential for business success. Simply focusing on increasing the average number of accounts per customer may lead to prioritizing quantity over customer well-being. Instead, the focus should be on understanding the customers and their needs, which will naturally lead to increased business success and shareholder value as a byproduct.

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