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#84 Secrets to building the largest Honda store in the U.S., Betting big on small brands, 100% commission pay plans, Why leasing took over Florida, Philanthropist disguised as a car dealer? | Rita Case, CEO of Rick Case Auto Group
Car Dealership Guy Podcast
Streamline the Car Buying Experience
Implementing a 90-minute guarantee for car purchases addresses a common customer complaint about the lengthy buying process. By requiring customers to complete paperwork online before arriving at the dealership, the process is expedited, allowing for a swift transaction where customers can leave with their vehicle in less than 90 minutes. This not only enhances customer satisfaction but also minimizes the risk of financial loss for the dealership, as the likelihood of exceeding this time frame is greatly reduced. Efforts like these transform buying a car into a more efficient and customer-centric experience.
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