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AI at Scale: Lessons from Gusto's $9.5 billion journey with Eddie Kim & Ali Rowghani
High Agency: The Podcast for AI Builders
Build for Trust, Buy for Convenience
Centralization can be a strategic organizational approach, especially after bottom-up attempts fail. Companies may find more success by developing their own AI solutions rather than relying solely on external tools, as building in-house allows access to better data and integration with existing systems. This fosters trust in sensitive data handling and can enhance customer-facing operations, yielding significant ROI. The conversation underscores the importance of evaluating whether to build or buy AI tools, particularly in areas where data sensitivity is high, such as customer support, and highlights that customized solutions can lead to substantial cost savings and improved customer experiences.
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