Learned two important skills in client services: client management and building systems that deliver at high frequency with high levels of quality. Focus on exceeding expectations rather than promising the moon. Happy clients result in better experiences and feedback.
Have you ever felt that a monotonous life cannot possibly be an essential life? Have you ever found at the same time that sometimes in what appears to be a monotonous experience, you find something deeply meaningful? Today I have a fascinating conversation with Kyle Westaway. He's an entrepreneur and a lawyer who works with entrepreneurs, and today we discuss how he used essentialism and effortless principles to upend and create a completely new law office, something I've never seen anyone else do, and certainly not as smoothly, as clearly, and really as brilliantly.
Learn more from Kyle here: https://westaway.com/
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