2min snip

WorkLife with Adam Grant cover image

A company is not a family with Airbnb CEO Brian Chesky

WorkLife with Adam Grant

NOTE

Filled with dirt

Procedural justice is crucial in delivering unpleasant outcomes transparently and fairly. The fear of leaders to share the decision-making process leads to distrust among employees. Communication and transparency are essential in gaining trust and acceptance, even if employees may not agree with the decision. Combining the product management and marketing functions helps in ensuring that decisions are made with a clear understanding of how they will be explained. It is better to communicate decisions honestly and with heart than to be perfectly right through a committee, as trust is built not on agreement but on understanding a fair process behind decisions.

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