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Charles Duhigg on How to Be a “Supercommunicator”
Muscle for Life with Mike Matthews
Empathy in Communication: Match the Mood
Effective communication hinges on the ability to match the emotional tone of the other person. In face-to-face interactions, recognizing and responding to emotions—like anger—is crucial for demonstrating understanding and engagement. Ignoring someone's emotional state can lead to misunderstandings and feelings of being unheard. Acknowledging the other person's feelings, such as stating, 'I understand you're upset,' fosters connection and alleviates tension. The essence of communication revolves around finding opportunities to connect and express understanding, reinforcing the significance of empathy in interpersonal interactions.
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