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#203 Erin Wade: The Mac and Cheese Empire
The Knowledge Project with Shane Parrish
Color-Coding Vibes: A Simple System to Prevent Escalation
Implementing a color-coded system in restaurant settings aids in efficiently managing uncomfortable situations, thereby preventing escalation. Each color represents a specific level of discomfort: yellow indicates a bad vibe, where staff can choose to either alert a manager or retain the table; orange denotes a bad vibe coupled with an ambiguous remark, prompting mandatory manager intervention; while red signals clear sexual harassment, requiring immediate removal of the offending party. This approach fosters a consistent, non-judgmental response across all tables, significantly reducing the highest-level incidents (red) by addressing lower-level tensions (yellow and orange) before they escalate.
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