How to Build a Technical Strategy That Solves Business Problems | CircleCI CTO, Rob Zuber
Dev Interrupted
Direct Customer Interaction Enhances Problem Solving
Engaging directly with customers, especially in a role where customers are peers, provides unfiltered insights that allow for better understanding of the problems they are trying to solve. By avoiding indirect feedback channels, one can apply creativity to problem-solving, anticipate future needs, and focus on building systems to address overarching issues rather than just implementing requested features. This approach is not limited to developer tools but can be beneficial across various industries.
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