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Prioritizing Customer Segments for Effective Go-to Market Strategy
At BBM, they prioritize and structure accounts and investments based on strategic segments. Companies focus on top priority accounts with high strategic value, leading to large deals and downstream accounts. By segmenting customers into tiers based on value, companies allocate resources and effort accordingly. Higher value customers receive more investment, while lower tiers, such as SMBs, require a different approach due to lower revenue potential and shorter retention. Tailoring go-to market strategies by customer tiers is essential, determined by the level of investment sustainable for customer acquisition.