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Scams Are Legal Now - WAN Show October 4, 2024

The WAN Show

NOTE

Accountability Builds Trust

Public accountability is essential in maintaining customer trust. When misrepresentation occurs, companies should take responsibility and communicate transparently with their customers. A sincere public apology, acknowledgment of the mistake, and actionable steps to rectify the situation, such as extending refund windows, are crucial for rebuilding trust. This proactive approach not only addresses the immediate issue but also sets a standard for how to handle future mistakes, ultimately fostering a positive relationship with consumers.

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