Leverage Listening for Insight and Understanding

Engage with others by asking open-ended questions that invite them to share their thoughts and experiences. This approach not only helps build rapport but also allows you to gain valuable insights into their perspectives and operational practices. Encourage sharing by asking for opinions, which taps into their desire to express themselves and can reveal important historical context or preferences, such as the timing for updates or seasonal business considerations. This method fosters a deeper understanding of their approach and enhances collaboration.