CNLP 667 | Charles Duhigg on How to Apply Supercommunicators Principles to Preaching and Public Speaking, What Makes A Leader a Supercommunicator, And the Brain Science of Communication
The Carey Nieuwhof Leadership Podcast
Empathy in Communication: Listen, Reflect, Confirm
Effective communication requires empathy by placing oneself in the audience's perspective and acknowledging the inner dialogue they may have while listening. It's crucial to demonstrate active listening, especially during conflicts, through a technique called looping for understanding. This involves three steps: first, asking a deep question; second, paraphrasing the listener's response to show comprehension; and third, confirming accuracy by asking if the interpretation is correct. This method not only strengthens understanding but also validates the speaker's input, fostering a more productive dialogue.
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