Prioritize Purpose Over Profit

Automation using generative AI is suitable for straightforward tasks like providing account balances in customer service, where human interaction is unnecessary. However, reliance on generative AI can lead to inaccuracies, potentially jeopardizing customer service quality as companies prioritize cutting costs over effective communication. The pursuit of short-term shareholder value drives businesses to embrace such technologies, often at the expense of social responsibility and long-term sustainability.