Invest Like the Best with Patrick O'Shaughnessy cover image

Bret Taylor - The Agent Era - [Invest Like the Best, EP.386]

Invest Like the Best with Patrick O'Shaughnessy

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Empower AI for Optimal Customer Experience

Subscription streaming services can enhance customer experience through three key ingredients: factual knowledge, procedural knowledge, and systems integration. Factual knowledge involves understanding membership processes and promotions, while procedural knowledge encompasses insights from top sales, customer service personnel, and marketers on effectively communicating product value. Systems integration allows AI agents to perform actions like processing returns or altering memberships directly, which leads to seamless customer interactions. By leveraging these components, AI can replicate human capabilities on computers, paving the way for exceptional customer experiences.

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