The speaker discusses the process of collecting other people's expertise, such as asking for quotes or linking to their work. They mention the importance of note-taking in user research and the back-and-forth in deciding whether to link to existing content or quote other people. The initial approach was to create a table with potential topics and speakers, which later evolved into refined chapters. Sidebars, or short essays, were also included in the final product.
Steve Portigal is an independent user research consultant. He is the author of Interviewing Users and Doorbells, Danger, and Dead Batteries. Steve and I both have new books, so we thought it’d be fun to compare notes on writing non-fiction. In this, the second of two episodes on the subject, we focus on the process of writing. If you haven’t done so already, listen to our previous conversation, which focused on our motivations.
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