Balancing Quantitative and Qualitative Metrics in Business

Organizational inertia in fields like engineering often leads to a preference for quantitative metrics over qualitative ones. However, relying solely on numbers can hinder understanding human attitudes within a team. Engineers tend to apply their debugging skills to team dynamics, forgetting that human systems can communicate differently than computer systems. The shift towards qualitative metrics can be challenging but essential for better team performance and understanding. Additionally, it is crucial to realize that survey-based data can offer both quantitative and qualitative insights, providing a more comprehensive view of the business.