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214. What Does It Take to Survive a Scandal?
No Stupid Questions
Effective Apology Strategies for Late Deliveries
- Focus on the customer's frustration, not your company's excuses.
- Sincerely admit the lateness and express remorse for the inconvenience caused.
- Apologize immediately; don't delay.
- Clearly apologize for the late delivery itself, not for any perceived misinterpretations.
- Avoid justifications or context; focus on expressing regret for the impact on the customer.
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