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#360 Robert Kierlin: Founder of Fastenal
Founders
Incentives Align with Common Goals
Establishing incentives that align with a company's overarching goal of customer service is critical for sustainable growth. Incentives wield significant power, and organizations must prioritize their structure to avoid counterproductive outcomes, such as subgroups optimizing for opposing objectives. For instance, rewarding production teams for minimizing scrap can inadvertently hinder fulfilling customer orders. It's essential to recognize that the design of incentives should directly support the company’s vision, ensuring harmony rather than conflict in operational goals.
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