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Medium: Reaching Profitability while The Internet is Broken + CorePod | E2003

This Week in Startups

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Streamline Communication to Enhance Customer Experience

Utilizing a unified communication tool like OpenPhone streamlines business operations, allowing for coordinated customer service and effective team communication. By centralizing phone interactions on company numbers rather than personal devices, businesses reduce risks and distractions associated with employee transitions. Shared numbers for customer support facilitate quicker response times, enhancing customer satisfaction. The affordability of OpenPhone and the ability to port existing numbers improve accessibility for businesses. Meanwhile, the context of revenue models in the tech industry emphasizes the importance of valuing creators and their content, as companies with aggressive growth strategies may overlook the foundational significance of these relationships, which can lead to the exclusion of content providers in future training and development.

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