Internal SOC: The Dual Role of Support and Defense

Internal Security Operations Centers (SOCs) serve a dual purpose by functioning similarly to IT help desks while also performing the security monitoring tasks typically outsourced to Managed Service Providers (MSPs). A significant portion of an internal SOC's responsibilities involves addressing inquiries and operational issues, such as handling password resets and routing RFPs, akin to air traffic control. Additionally, they engage in analyzing machine-based detections and responding to potential threats, mirroring the services provided by MSPs. This duality illustrates the complex nature of SOC operations within an organization.