The software engineer, David, is uncomfortable with the session replay tool used by his company, as it allows the monitoring and reconstruction of every customer action on the website. This includes tracking mouse movements, keyboard inputs, scrolling behavior, and even personal messages. David fears that if customers knew about this tool, it would make them uncomfortable too, as it feels intrusive and excessive.
Last year, we predicted what 2023 in tech would look like. This week, we take a look back at those predictions, see what we got right and wrong, and make new ones for 2024.
Then, the actor, comedian and writer Jenny Slate joins us to answer your Hard Questions.
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