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Human Supervision Required for AI Systems
AI systems like LLMs can perform phenomenally, yet human supervision is essential due to their lack of self-awareness and inability to gauge confidence levels. Running these systems autonomously is risky. The speaker's company has divisions automating call center operations and advancing technology towards human-level capabilities. Many companies seek to automate call centers due to challenges in hiring, training, and quality of agents. The speaker's cognitive AI is reliable for automating call service calls with predictability, approved by the legal department.
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