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The Architecture of Scale: Building a $200m Business | David Segal
The Knowledge Project with Shane Parrish
Developing an Intuitive Sense of Decision Making in Business
In business, decision-making can be overwhelming with constant choices to make. Developing an intuitive sense involves considering the recoverability of a decision and the risk of inaction. Urgency is crucial for small daily decisions that collectively impact customer service and product quality. Larger strategic decisions, on the other hand, require analysis on a monthly, quarterly, or annual basis. Success in business relies on focusing on micro and macro tasks effectively. Businesses thrive on the quality of transactions at the frontline, where urgency in customer service is key. Anecdotes about personal experiences underscore the importance of urgency and dedication in delivering exceptional customer service to drive business success.
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