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Transitioning from Landlord to Occupier Orientated and Managing Relationships with British Telecom
The transition from a landlord-focused approach to an occupier-oriented perspective was pivotal in managing relationships with British Telecom. Shifting from regional to national operations required a change in mindset, with a focus on disposal rather than acquisition for BT's surveying team. The insight gained highlighted that real estate is a necessity for occupiers, not their core business, emphasizing the importance of understanding occupiers' priorities.