Benevolence in Leadership: Navigating Needs

1min Snip

00:00

Play full episode

Summary

Transcript

Episode notes

Demonstrating benevolence in professional relationships involves openly addressing the conflict between personal and others' needs. It is effective to express this conflict to superiors, emphasizing a desire to build trust within the team while maintaining the boss's trust. Fostering meaningful dialogue can be achieved by framing discussions around leadership improvement and active listening, using open-ended questions to understand boundaries and their underlying reasons. Timing is crucial; such conversations should be appropriately scheduled rather than approached casually or at inconvenient moments.

Trust smooths the way for collaboration, conflict resolution, and influence. But how do you build this asset? And how do you repair it when you’ve missed a series of important deadlines or otherwise messed up?

Organizational psychologist Ruchi Sinha talks with a listener who’s struggling to restore skeptics’ confidence in her and her team. Ruchi shares the three elements of trust and how to convey each one. She also offers advice on what to do if you’ve failed to acknowledge a broken promise and how to communicate practically when confidentiality prevents you from being totally transparent.

Guest expert:

Ruchi Sinha is an associate professor of organizational behavior at the University of South Australia Business School. Her research explores how voice, conflict, and power dynamics influence work relationships and performance outcomes.

Resources: