AI at Scale: Lessons from Gusto's $9.5 billion journey with Eddie Kim & Ali Rowghani
High Agency: The Podcast for AI Builders
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The Value of Tailored Knowledge Solutions
Starting with a third-party solution for knowledge management can effectively launch customer support operations. These external solutions often feature built-in capabilities for storing and processing internal knowledge bases, resulting in quick setups with basic functionalities. However, as organizations seek to refine their customer support operations, particularly by incorporating specific contextual information and unique historical cases, reliance on generic solutions becomes challenging. Customizing knowledge management systems to fit unique operational needs presents a significant opportunity for improvement and differentiation.
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