There were three big factors that seemed to be associated with people who had more positive relationships to their experience. People in the non-clinical group were much more likely to report being able to control the voices that they hear, or rather to influence them. So, you know, in Jess's case, she's able to talk back to the voices she heard when she was at work and to set boundaries with them. I treat it like a line to get into a concert. There is a red rope, and I either let them in or I don't let them in.