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Q&A with Tommy - Dominating the Home Service Market through Continuous Growth
The Home Service Expert Podcast
Optimizing Call Center Representatives' Tasks
It is important to assign specific tasks to call center representatives to optimize their efficiency. Rather than having them handle both inbound and outbound calls, it is advised to designate specialists for outbound calls specifically. By focusing on specialized tasks, such as outbound calls, the productivity and effectiveness of the representatives can be maximized.
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