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#363 Li Lu and Charlie Munger and Warren Buffett
Founders
Strengthen Your Business by Delighting Customers
Learning from Warren Buffett and Charlie Munger emphasizes the importance of actively enhancing a company's competitive position. A successful business thrives by delighting customers, reducing unnecessary costs, and continuously improving products and services. Conversely, neglecting customer satisfaction and tolerating inefficiencies leads to gradual decline. The incremental effects of these actions might be subtle, but consistent dedication to customer enjoyment and operational efficiency is crucial for sustained success.
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