Rethinking User Experience for CRM Software

Joe Stolte is the CEO and co-founder of Daily.ai, an innovative artificial intelligence newsletter that designs, writes, and tests itself to cater to user preferences. He shares with Dan and Gord the ways AI is “eating software”—posing an existential threat to huge software businesses like Google, yet creating exciting new opportunities for entrepreneurs.

In This Episode:

• Never before has a new technology been adopted as quickly and widely as AI.
• People are using AI passively without realizing it, but many are also quickly finding active, strategic, intentional uses for it.
• Investment in technology is often about placing bets rather than backing quality innovations.
• Entrepreneurs and venture capitalists are in a symbiotic relationship.
• Large software companies like Salesforce, HubSpot, and Google are having to shift their thinking around user experience.
• Thousands of talented tech workers have been laid off, which could lead to many simple, smart, easy-to-use innovations.
• Short-sighted, user-hostile thinking is an organizational culture cancer.
• News media being funded by subscriptions leads to giving subscribers only what they want to see, creating echo chambers and divisiveness.
• Strategies for growing an email newsletter: You can pay with your money or with your time—and either is fine. (Ads aren’t “dirty.”)
• “AI is like a really, really good intern: You wouldn't ship intern work to the marketplace.” —Joe Stolte

Resources:

Learn more about Joe Stolte and Daily.ai

Dan Sullivan’s AI newsletter is The Spark

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