Balancing Tradition and Innovation: Modernizing Family-Run Hotels - Mahavir Patel - President & CEO - Aatmos
Masters of Moments
Tailoring Experiences Through Guest Insights
Mapping the guest journey from discovery to checkout enhances the hotel experience. By obtaining detailed guest preferences through a pre-arrival questionnaire, staff can curate tailored experiences that align with guests' interests, whether it's dining choices or activity preferences in the area. This proactive approach allows the team of innkeepers, assigned to each room, to personalize interactions and ensure guests' needs are anticipated and met, creating a memorable stay.
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