AI Markets & Business Valuations (w/ Anand Sanwal of CB Insights)
Noah Kagan Presents
00:00
Customer Support: A Dimension of Value
The speaker initially accepted funding from various sources, including individual angel investors who paid $495 a month, but found that these customers required a significant amount of support due to their lack of experience with using data in their workflow. The realization that some customers required more support led to a shift in focus towards enterprise customers, as the speaker acknowledged that customer support is another important dimension that customers are willing to pay for, beyond the product itself.
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