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UCDP Ep #57 - Interview with Luke Lunkenheimer - From Prison to Successful Owner of Multi Rooftop Dealership Group

Used Car Dealer Podcast

NOTE

Understanding Customer Intent

The key to understanding customer intent lies in asking specific questions to uncover the motivations behind their visit. While many salespeople ask generic questions like 'What brought you here today?' without diving deeper, the true understanding comes from discerning the specific triggers that led the customer to the store on that particular day. By understanding the customer's current situation, recent actions, and future goals, salespeople can tailor their approach to better meet the customer's needs and build a stronger connection.

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