Leadership is both the biggest enabler and impediment. Change is mostly driven by culture, not process. Scrum can help, but a bad culture will still hinder outcomes. The top three behavioral traits for leaders are role modeling, psychological safety, and nurturing experimentation. Psychological safety is crucial for creating a culture of fearlessness and intelligent failure. It involves minimizing fear, promoting participation, and responding positively. According to Google's Project Aristotle, psychological safety is the key to high performing teams.

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