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How monday.com's Customer Success and Product Teams Work Closely Together
ProductLed Podcast
Reduce Support Tickets, Increase Scalability
Measuring a decrease in support tickets is essential for assessing product quality and user experience. Analyzing support tickets by tagging them according to product areas allows teams to identify issues with discoverability, bugs, and feature requests. By focusing R&D efforts on improving specific features based on this data, companies can significantly reduce customer support inquiries. This improvement not only enhances user satisfaction but also greatly contributes to business scalability, as fewer support tickets translate to lower operational costs and more efficient resource allocation.
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