Using AI to handle login and navigation issues will allow customer success teams to focus on higher level scenarios and scripting to decrease customer churn
Some people may resist AI taking over certain tasks, but it presents an opportunity for increased efficiency and productivity for developers
The adoption of AI technology in customer success may feel like going from dial up to broadband, increasing joy and usage.
Aaron Levie joins Jason to discuss the launch of Box AI (19:13), AI as a platform shift, its potential effects on employment dynamics (25:53), and much more!
(00:00) Aaron Levie joins Jason
(4:12) Thoughts on the impact and pace of AI
(6:54) Aaron's "Aha!" moment
(10:02) Squarespace - Use offer code TWIST to save 10% off your first purchase of a website or domain at https://Squarespace.com/TWIST
(11:33) Getting consent to use data from customers