E323 | EUVC Awards | Beata Klein, Principal at Creandum on AI in B2B SaaS: Beyond Vertical and into the Horizon(tal)
EUVC
Exploring Legacy SAS, AI First Approach, and Redefining Interfaces for Human-Agent Interaction
The evolution of SAS from legacy systems to AI-first approaches is reshaping interfaces for human-agent interaction. Legacy SAS involves navigating complex user interfaces like CRM systems with multiple layers for data input, often leading to a data-in, never data-out scenario. In contrast, AI-first approaches prioritize user-friendly interfaces, where users can interact naturally through speech and receive proactive assistance based on AI algorithms. The current co-pilot interface represents an intermediary step towards the future UI, which is envisioned to cater to a larger pool of non-human agents interacting with the internet. Companies like Amazon are considering redesigning their interfaces to accommodate both human-facing and agent-facing aspects, ensuring a seamless interaction experience for AI agents. This shift highlights the need for software development to adapt to the changing landscape, emphasizing the importance of building interfaces that facilitate efficient interactions between humans and AI agents.
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